WhatsApp Business: a powerful weapon for startups in emerging markets

It seems that all dreams came through for WhatsApp users in emerging markets. WhatsApp Business, a stand-alone app different from the usual WhatsApp, was rolled out in a few countries in February 2018. What was WhatsApp really for? Messaging? Well, people in emerging economies countries – specially small and medium businesses – took WhatsApp one step further. About two years ago I wrote the article – “WhatsApp for business: the secret weapon of Brazil” – telling about how Brazilian businesses are using WhatsApp to build a rapport with their customers…

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